"In the recent years, regional, national and European policies have stressed out the crucial need to increase cooperation and synergy research between stakeholders in the fields of education, training, employment and entrepreneurship, in order to deliver better services in lifelong guidance. To do so, the Cités des métiers International Network (RICDM) wants to launch a new project in strategic partnerships about the development of “multi-partnership management” in Cités des métiers and other lifelong career guidance centres. Indeed, we need to go further than the traditional fields, as publics’ needs are evolving and the lifelong career guidance approach is not addressed enough. In that sense, the project would be a continuation of the European project COCADE ""DEveloping CAreer COunselling services in integrated spaces"", during which good practices within lifelong guidance services were shared. The Keep In Pact project “Keep INnovation in multi PArtnership CooperaTion in lifelong guidance services” led by RICDM will gather 6 organisations working the fields of education, vocational training and employment; covering 5 countries. The other partners of the consortium are Universcience-Cité des métiers de Paris (FR), Learningdigital (IT), Municipio do Porto-Cidade das Profissoes (PT), the Agency for Science and Higher Education (Croatia) and the LifeLong Learning Platform (BE).Main purposes of the project are to :-up-skill the ""multi-partnership management"" function among professionals working in lifelong career guidance services,-develop an innovative ecosystem approach of multi partnership management This would lead to the adaptation of services to the needs/expectations of clients and increase the use of the digital in lifelong career guidance services, while building-up new multi partnership cooperation in the field. Also, the projects aims at the gathering of different actors to provide lifelong career guidance services, the mutual added value among stakeholders, and the contribution to local and regional public policies to reach consistency of initiatives among stakeholders.The partners aim at the fulfilment of these objectives thanks to the innovative tools and contents that will be implemented, as the topic has never been addressed yet : learning materials, virtual reality, a repository of skills for the non-formal competences validation process of the partnership management function, etc…The project will be organised in particular around 4 activities of intellectual production :-A practice analysis regarding stakeholders cooperation in lifelong career guidance,-A toolkit for mutual learning and training activities -The non formal validation of skills,-The building of a European Community of practitioners.The project includes as well 2 training activities for trainers, 2 dissemination events, and 5 transnational meetings.For activities such as intellectual outputs, project committee and training sessions, the consortium’s partners have identified two target groups: -a first target composed of around 30 professionals among partners’ staff with a diversity of profiles such as partnership managers, directors, career counsellors, facilitators, teachers/trainers, project officer, communication assistant, etc.-A second target group will be gathered during the dissemination events, with participants such as policy makers, representatives of companies, clients or end-users of services and citizens. A total of 170 persons is expected: 70 in the first event and 100 in the second one.Around 50 other external participants are expected during the project, including experts working in the fields of education, training, employment and entrepreneurships policy; and staff of local partners among Cités des métiers via the RICDM and CISOK centres via AZVO.The project will have longer term benefits, in that sense that the practices and the tools will be carried out and useful after its end, as they will be transferable to other territories and countries, in order to sustain lifelong guidance services partnerships. Then, the contents and outcomes of the project will be useful for the European community of practitioners created. Finally, the attractiveness of already existing lifelong guidance structures such as Cités des métiers and one-stop shops centres such as CISOK centres in Croatia and Ohjaamo in Finland will be increased, as they will benefit from a better services quality and offer for their clients following the project. In addition, as the LLLP is involved in the Europass Revision Advisory group, the project could have an impact on this Europass revision and thus help Euroguidance improve their work."

"<< Background >>The COVID 19 crisis has had a major impact on the labour market . While the number of jobseekers has increased considerably, the results from the joint international survey “Career Guidance policy and practice in pandemic” (Cedefop; European Commission; ETF; ICCDPP; ILO; OECD; UNESCO, 2020) highlighted that “the pandemic has provoked social and economic uncertainty for people of all ages, leading to increases in career guidance service demand, especially for careers and labour market information, individualised career counselling, and psychosocial support”. Therefore, the role of lifelong guidance in Europe today is now more important than ever. According to a note from CEDEFOP, “Guidance can support employment transitions with predicted shifts in the labour market and with extreme increases in unemployment, upskilling and reskilling needs. During this time, guidance is also well positioned to support individual wellbeing, providing emotional support, counselling and case management for individuals with multiple needs” (Cedefop (2020). Note on lifelong guidance and the COVID-19 pandemic: Responses from Cedefop’s CareersNet). The ability to reach these challenges not only depends on the counsellors and the counselling services; but also in a large part on front desk services and its professionals. Reception must ensure that the user feels welcomed and supported at a time when COVID is having a strong psychological impact on individuals. Furthermore, the front-desk reception is the central point that connects all the services and resources of the Lifelong Guidance Centres. It is from the desk reception that the first contact is made with the user. The reception officer identifies the user's needs and directs users towards the services most suited to their needs. The importance of front-desk reception has been confirmed by a survey conducted by the Cités des métiers International Network among 38 European professionals. The survey showed that for 68% of the professionals questioned, the desk-reception area is as important as the other services in lifelong guidance centres (it is even more important for 21% of respondents). It also highlighted that among the different services offered by lifelong guidance centres, the access of the users to the services most adapted to their needs and situation depends above all on quality information and referral by the reception officer (57 % of respondents strongly agree and 39% agree with this idea). In conclusion, 81% of respondents think that the quality of the reception, the initial information provided and the referral of the users by the reception officer to the services and resources of the organisation can have a significant impact on the construction of the project and the professional life of the users. However, lifelong guidance professionals including desk-reception officers are now experiencing profound changes in their practices. If the pandemic has accelerated remote counselling and guidance, it has also led professionals to adapt their overall practices and strengthen the quality of their services in order to respond with more quality and adequacy to the numerous new needs of users. In view of these challenges, several recent studies and reports have highlighted the strong need to develop professionalisation actions for lifelong guidance professionals and strengthen the quality of the services such as : - the European Commission report ""Lifelong Guidance Policy and practice in the EU: trends, challenges and opportunities"" (2020) and CEDEFOP report ""Note on lifelong guidance - Cedefop (2020). Note on lifelong guidance and the COVID-19 pandemic: Responses from Cedefop’s CareersNet.In conclusion, while few studies and projects have been carried out on the subject, it seems necessary to tackle the need for professionalisation of reception officers and improve the quality of desk reception information services in lifelong guidance.<< Objectives >>Main purposes of the project are to :- Strengthen the quality of front desk reception services in Lifelong guidance centres- Upskill the function of reception officer in Lifelong guidance centresMore specifically the project will aim to ease the development by lifelong guidance centres of new reception practices adapted to the needs of the public. The project will also aim to train lifelong guidance professionals in delivering reception and information services in a covid and post covid world. The goal of the project will be also to increase knowledge and awareness among european stakeholders regarding the major role of the reception officer in lifelong guidance centres.<< Implementation >>The partners of the project will organise five local consultations with users of lifelong guidance centres in order to better understand their needs regarding the desk reception area and their uses within the desk reception area. A report of the five consultations will be written in order to highlight the key elements emerging from the consultation.It is expected that the local consultations gather a total of 50 users.In the same time, the partners will set a European community of desk-reception professionals in order to share practices, issues and problems related to reception in lifelong guidance but also to ensure the good transferability of project results of the project. A total of twelve innovative desk reception practices in Lifelong Guidance will be promoted via 360° video tools. It will allow the front-desk reception officer to discover new innovative practices and draw inspiration from innovative practices. A total of local 10 workshops (two workshops in each country of the consortium) with Lifelong guidance desk-reception professionals and an additional european workshop will be organized by the partners of the project. The aim of these workshops is to find innovative methodology for better sharing with reception officers up-to-date information and resources provided by the organisation but also provided by the other stakeholders in the territory. It will lead to the creation of a Methodological guide for better information sharing with the reception officers in lifelong guidance. The partners will also design a Guidebook of every day front-desk practices in Lifelong Guidance. All the deliverables developed as part of the activities described before will be integrated into the Portfolio of 21st reception practices in Lifelong Guidance (Project Results 1). This portfolio will be available on the project website. In parallel, the partners will develop a “Skills Repository and Non-formal Validation Framework” ‘Project Result 2). As part of it the partners will identify the key competences and skills of the desk-reception officer in lifelong Guidance in order to define later in the project a Repository of skills and European job profile for professionals in front-desk reception. At the same time, the partners will create a skills validation framework of the desk reception officers in lifelong guidance and also a self assessment toolkit. Lastly, the partners will develop the “Training programme materials and design” (Project Results 3). The partners will design a program and learning materials for desk-reception officer training. At the same time the partners will design the curriculum and materials for a training of trainers in order to train them to the facilitation of the desk-reception officer training. Two training of trainers will be organized during the project. It is expected that 28 professionals will participate in the training. The future trainers will be asked to test the facilitation of the front-desk officer training during the project. Therefore, desk-reception officer training will be tested by future trainers in each country of the consortium during the project. This 3 days course for desk-reception officers will be composed of onsite and online modules. It will gather 25 desk-officer participants in each country of the consortium. Lastly, the partners of the project will develop an online training course composed of immersive virtual reality modules. A guide for mentorat will be also designed in order to ease the future trainers in supporting the desk-reception trainee. The partners will organised two on site dissemination event: one at mid term and one at the end of the project. In addition 3 online events in live stream format will be organised. At the same time a project website will be created.<< Results >>The activities implemented as part of the Project Results ""Portfolio of 21st reception practices in Lifelong Guidance"" should produce a greater interest of European Lifelong guidance professionals in desk reception practices. It should allow european stakeholders to acquire abetter knowledge of new desk reception practices implemented in lifelong guidance. At the same time, the project is expected to increase new methods, tools and resources for desk-reception officers in lifelong guidance in Europe. Lastly, the Project Results will increase the number of new innovative practices tested within the lifelong guidance desk reception in Europe. Therefore, it will allow to strengthen desk-reception services in lifelong guidance in order to better meet the new needs of users.The activities implemented as part of the Project Results ""Skills Repository and Non-formal Validation Framework"" should enable european stakeholders to acquire a better up-to-date knowledge of the skills needed to perform the function of desk reception officer today in lifelong guidance. But it is expected also that European stakeholders will acquire better up-to-date knowledge of the job profile and the missions of the reception officer in lifelong guidance. Lastly it should lead to a better recognition of the role and the professional skills of desk reception officers in lifelong guidance. The activities implemented as part of the Project Results ""Training programme materials and design"" should increase in the number of existing learning materials in Europe to train front desk officers in lifelong guidance. Lastly this Project Results will allow european desk reception officers in lifelong guidance to develop and strengthen their skills in order to better adapt to new needs of users and to the changes in practices."

"ReSolution Project""Innovative education and training to develop (re)mobilisation of people far away from employment""CONTEXTIn the European Union (EU), people far away from employment constitute a heterogeneous group in the population, aged from 15 to 64 and their socio-professional integration remains a major issue. In the same way, a large number of structures of occupational integration and training in Europe point out the fact that the public far from labour market is increasingly difficult to mobilise because highly disconnected from the network services able to support them. The project partners from 5 countries of the European Union encounter these same problems in yet different environments : in France, calls for projects on the identification of «invisible» audiences are launched by the state while few innovations on the subject have been recorded. In Italy and Spain, the limited use of socio-professional information spaces by the public questions as well as the volatility of young people with difficulty of integration. In Belgium, people who are distant from employment remain difficult to mobilize, especially in the Brussels and Wallonia regions. In Hungary, the context of economic recovery induces strong recruitment needs in enterprises while a large proportion of the population (Roma) is unemployed and difficult to mobilise.OBJECTIVESThe resolution partners propose to implement a transnational cooperation project on innovative training schemes for a positive (re)mobilization of people far away from employmentThe objectives are the followings :- Enable professionals to acquire new approaches/practices in terms of (re)mobilisation of the public, transferable in the countries involved and in other non-project countries;- Strengthening cooperation between training and socio-professional integration actors.For this purpose, the project proposes the development of several free digital resources for insertion professionals. The subject treated in these digital resources will be : identification methods of publics far away from labour market and innovation in positive remobilisation.PROFILE AND NUMBER OF PARTICIPANTS- 40 referents, experts and insertion professionals mobilized to build tools within the 7 resolution partner structures;- 100 professionals from other integration structures mobilized to test the tools;- 225 managers of structures, integration networks, professionals and funders informed of the results of the project;ACTIVITIES AND METHODOLOGYFour intellectual productions will be produced through an open access digital platform: a toolbox of innovative practices in the area of positive remobilization of people away from employment; a training tutorial ; a dedicated MOOC; an evaluation report providing recommendations for using the created tools.The construction of the tools will be based on internal and external testing. For the external testing phase, they will be carried out by insertion professionals not directly involved in the project, as well as members of the international network Cités des Métiers. The dissemination of intellectual productions will take place through five national mid-term events, an international seminar and a final conference in Brussels.EXPECTED RESULTS AND IMPACTS1- The use of the project tools by at least 20 structures of social and occupational integration2- A minimum of 80% of professionals expressing new skills as a result of the tools testing 3- 8 indirect funding actors in integration field informed and open to support the tools dissemination.4- Transnational collaboration between committed and post-project partnersOverall, the expected impact of the project is the appropriation of the created digital platform by more equipped national and European integration networks and integration professionals on issues of public mobilization.LONG-TERM BENEFITSThe long-term benefits sought are: an adaptation of the integration training offer, with new and easily accessible online content; People far away from employment better addressed and connected to existing offerings in each country."

As a matter of fact the digital revolution has an increasing impact on both professionals working in lifelong career guidance and citizens while building-up their career path. In order to prevent on the the digital device of their clients, in particular those mostly affected by unemployment and geographically isolated, public and private organisations working in the fields of education, training and employment have decided to set up a partnership for the project “e-skills development in lifelong career guidance centres”. The project will cover 6 European countries: France, Germany, Lithuania, Romania, Spain and Italy. The overall objective of this project is to share experience in digital and inclusive mediation in the view to strengthen the quality of service offer. It will focus on the up-skilling of professionals with formal and non- formal experience in the field based on a mutual learning process. It is also important to mention the prospects regarding the development of digital skills on the labour market and how to contribute to a better matching with needs of companies. The project is structured on an empirical approach. During the 2 years of the project, 4 training sessions will be organised in order develop a pilot programme of activities focused on three main areas: basic skills, e-administration and e-reputation. The last training will be the opportunity to formalise a repository of competences in digital and inclusive mediation in lifelong career guidance. 68 participants are expected among partners such as career counsellors, multimedia expert, ICT expert, documentalists, project manager, etc.

To meet the up skilling needs of practitioners of counselling for career guidance working in the Cités des métiers, the Cité des métiers International Network wanted to launch the project COCADE “DEveloping CAreer COunselling in integrated spaces”. It is question of taking into account the evolution of the expectations and the needs of people received by the counsellors and other professionals working in the Cités des métiers and in similar places. The digital place in the society, the evolution of ways of working and professions by 2030 shows how important it will be for citizens to adapt their skills and their professional project throughout their life. It is precisely the issue reminded in the resolution of the Council of the European Union of 2004 regarding lifelong training and then New Skills agenda and lifelong guidance” directions published in 2016. The main purposes of this project are to develop at national and European level the offer and quality of career guidance services in “integrated spaces”. It deals simultaneously with the profession of counselling and the animation of open-up partnership in integrated spaces. “Integrated spaces” dedicated to lifelong career guidance are physical or digital spaces that gather different services and resources on lifelong career guidance. The professionals who work there come from education, training and employment sectors and business development; they come from public and also private organizations. Since 1993 with the opening of Cité des métiers of Paris la Villette, the “Cité des metiers” model is the only model to offer such a counselling approach even if similar experiences of one-stop shops for lifelong career guidance have been developed afterwards in other country such as Finland and Croatia. To complete successfully this project of exchanges of practices, the Network mobilized 8 other partners presented in 5 European countries: France, Italy, Portugal, Denmark and Bulgaria. It could have counted on the support of external experts in Finland and Switzerland notably with the Agency for guidance, vocational training and continuing education – OFPC of the Canton of Geneva. The project is based on an empirical approach including different steps: identification, analysis of the practices, development of teaching tools, experimentation then formalization of a non-formal validation process of acquired skills. This project carried out from September 2017 to February 2019 has been particularly rich with the organisation of 4 training sessions (with 2 dedicated to experimentation of a training plan to the profession of counselling) and 6 transnational meetings with each time the opportunity to share practices between professionals. More importantly, it allowed formalizing teaching devices such as the training plan and the repository of skills and design a vademecum of good practices of partnership management, a training module on line and a non-formal validation process of skills for learners. The Network called upon the experience of Learning Digital team to create a training platform on line via moodle.In total more than 90 persons participated into the training actions: counsellors and other practitioners working in the Cités des métiers and other places, teachers/ trainers, new counsellors, people in charge of partnerships etc. All the learners have notably considered that the training have had a positive impact on their own practices and skills. The satisfaction rate is above 80 % for the participants of the training for the profession of counselling in integrated spaces.All along the project, the participants feedbacks have been great and partners are eager to use the trainings’ inputs in the future: “What I am going to keep in mind after this project is the good teamwork, the highly motivated counsellors and the way of working together in a multi-partnership team”; “Our team has learned new concepts and plans to implement in future trainings”; “We use the project as a part of our teaching of classes”;The results of the project will allow the Network to organize each year from 2019 training sessions for the professions of counselling for professionals that are eager to work in the Cités des métiers and in other integrated spaces. This project have also been an inspiration to launch new projects about the development of digital skills and the multi-partnership management for professionals in spaces dedicated to lifelong career guidance.