2020- 2021 will be the period of the “perfect integration” between COSME and H2020 services, aiming at accompanying the Client in a process of co-creation of a structured process for a company’s tailored service design commensurable with their strategy and vision. The process will take in account that the SMEs’ market success is strictly related to their compliance with: innovation process, based on the following steps: conception (technology concept formulated, experimental proof of concept), protecting idea, designing the product, process or service, validating and demonstrating technology in laboratory and in relevant environment, demonstrating system prototype in operational environment, bringing the innovation to investment readiness and maturity for market take-up, launching it on large scale production. innovation management, based on assessment, improvement, planning, access2finance process and management, based on the SME’s capacity in successfully interfacing with investors (public and private) to attract grants and investment an correctly manage them, and on the Financial Readiness Level, assessed by specific tools and professionals. EEN consortia partners will improve their action providing on site support to SMEs, and becoming a part of the companies for assessing their capacity in the innovation management issues. The ELSE – SIM 2020-21 (Enterprise Lazio and Sardegna for Europe- SMEs Innovation Management) consortium as a whole is able to provide the expected services: Key Account Management • Assess SME gaps and needs, • Facilitate the identification and the initial coach-SME interaction to prepare coaching plan, • Support companies in the project management and administration Enhancing SME innovation management capacity , • Asses innovation management capacity based on performance, • Action plan implementation

"The project m-commerce developed a course to qualify employees of SMEs for introduction and operation of m-commerce services in the company. M-commerce as a specialization of E-commerce is due to the increasing popularity of smartphones, a fast-growing segment in online trading. Although the customers are ready because of their technologisation it is not optimally treated by many companies. Therefore SMEs need employees who have the appropriate knowledge and skills to implement M-commerce in a SME.The project had the following outputs :1) Assessment of current status of M-commerce in different regions of Europe2) Collection of best-practice examples from different regions3) Creating teaching and learning materials for the M-commerce course4) Running the course in all seven partner countries The determination of the current status of M-commerce took place over the collection and linking of data from different sources: online survey, conducted interviews in all partner countries, publicly available statistics and current literature . A "" by-product"" was a collection of best-practice examples. This practice examples described complete M-commerce solutions or only some aspects .The preparation of the training material was done by the partner FH JOANNEUM , University of Timisoara, Center for Knowledge Management and University of Alcala . To ensure the quality and the unified structure a specially created template was used for the development of individual topics . A further quality assurance measure was the mandatory peer review process for all modules . For each module we defined one evaluation partner. The whole course was translated into eight languages.The course consisted of three modules (each two days) and one practice work. Module one contained all the basics needed to create a strategy for the entire business process from marketing to delivery economically optimized and legally correct. The second module dealed with the topics of online marketing and consists of items like search engine optimization and social media marketing. An important aspect was the evaluation of this marketing mix. In the third module, where the technical contents were included. These enhanced the appearance and the usability of the existing e -commerce activities for mobile devices such as smartphones and tablet PCs. The practicle part tranfered the content of the course to the need of the existing e-commerce solutions from the participating SMEs. Each training day was supplemented by appropriate practical tasks relevant to the own projects of the participants. The time each participant invests, was an indicator for the quality of the result .The e-learning platform of the FH JOANNEUM was used to support the executing of the course in seven countries. The platform made content sharing and communication between the participants available. Because all participants communicated in English, a course- wide communication for the exchange of experiences was possible.The evaluation and reflection after the first implementation of the course was done by all learners, teachers , organizers and producers and allowed an adaptation of the course. This feedback process was used to increase the acceptance and to improve the course for the following participants.The target group can be described as follows: Participants, that are already responsible for online agendas in a SME or should overtake them in the near future, were qualified to be a M-commerce manager. They were be responsible for the creation of the M-commerce strategy for the SME, subsequently the implementation of the marketing plan and optimization of the SME-website or webshop. The SMEs whose employees participated in the course, got support in the preparation M-commerce activities, thus expanding their customers and market presence. The positive effect of the course will be medium to long term, as all measures need time to convert and to act .The following organizations took part in the project:FH JOANNEUM GESELLSCHAFT M.B.H.: University of applied sciences from AustriaCenter for Knowledge Management: Consulting Company from MacedoniaJOHANNEBERG SCIENCE PARK: Businesspark from SwedenTEHNOLOSKI PARK LJUBLJANA DOO: Technology park from SloveniaUNIONE REGIONALE DELLE CAMERE DI COMMERCIO INDUSTRIA, ARTIGIANATO E AGRICOLTURA DEL VENETO: Chamber of commerce from ItalyUNIVERSIDAD DE ALCALA: University from SpainUNIVERSITATEA POLITEHNICA TIMISOARA: University from Romania"

Following the previous projects KANT ( ID: 643327) and MAKEOVER ( ID: 674860) and KAIROS (1) (ID743797) KAIRÓS aims at improving the innovation capacity of SMEs in Triveneto area. In particular KAIRÓS: · will support an accurately selected group of SME’s of Triveneto macro region inclined to innovation, in order to design, create and maintain an Innovation Management System (IMS). Enterprises receiving KAIRÓS services will be selected taking into account their innovation potential.These companies will be provided with a specific service for enhancing the innovation management capacity (EIMC), in order to include a systematic innovation approach as an asset for growth and competitiveness; · will support beneficiaries of SME Instrument, FET Open and Fast Track to Innovation with a Key Account Management service focused on helping the companies to better exploit the opportunities offered by these EU-Programmes and reduce time to market; KAIRÓS activities and results will be exploited through Friend Europe-Enterprise Europe Network for animating local events and debates for rising the awareness of the local stakeholders about the European Standard for Innovation Management CEN/TS 16555-1. KAIRÓS will deliver up to 7/10-day service packages according to the invitation from EASME

The action “Establishing services enhancing the innovation management capacity of SME's in the Enterprise Europe Network" represents an important breakthrough in delivering the EEN services. Until now the EEN consortia partners’ role was mainly catalyzing the SMEs innovation needs with the innovative product, services and processes provided by other companies or research centres, with the aim of fostering their internationalization. Strengthening the target of internationalization, the EEN consortia partners will improve their action providing on site support to SMEs, and becoming a part of the companies for assessing their capacity in the innovation management issues. The ELSE – SIM (Enterprise Lazio and Sardegna for Europe- SMEs Innovation Management) consortium as a whole is able to provide the expected services: Key Account Management • Assess SME gaps and needs, • Facilitate the identification and the initial coach-SME interaction to prepare coaching plan, • Support companies in the project management and administration Enhancing SME innovation management capacity , • Asses innovation management capacity based on performance, • Action plan implementation.