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"• The unusually rapid increase of travelers to Iceland has made the tourist industry vulnerable. The increase has been about 20% annually over the last 3 years. But tourism is not just increasing in Iceland, other countries seem to be experiencing the same trend, making the need for diversity in education for people working in the field of tourism urgent. • Another issue, equally important, that will be addressed is the high turnover of people working in the field of tourism. This is a known fact that has the disadvantage for the companies of always having to train new people with additional cost in both time and money. Study made by the Icelandic Tourist Board has shown the need for shorter education programs for people with limited education, working in the field. These programs would encourage them to stay in the industry by focusing on developing professional, communicational and inter-cultural skills and thereby anchoring workers in this rapidly growing industry. • Although tourism education has an established history, it has not been as common to focus on the less educated people working in the field at any given time. Also when it comes to developing the curriculum, the conversation with the industry (i.e. the companies working in the field) regarding what they really need, is sometimes missing. Therefore the main focus will be on involving the companies working in the tourist industry with the project as a direct participant in developing a program for people working in the field of tourism. One of the main issue to address is to develop a program that can be added to a full-time workers current schedule. The program should educate and enhance current skills and therefore increase job satisfaction. In relation to other projects carried out, all the participants except UCSI in Iceland, are currently running tourism education programs at their organizations although all with very different approach. • The University Centre of South Iceland (UCSI) is the project coordinator and the project leader is a D-certified MPM that finished his master dissertation during this project and based his research on how the Erasmus plus project leaders view the relative importance of skills when it comes to conducting their projects. The thesis also served as one of two articles in the third IO.• Both partners, the University of Malaga and the University of Highlands and Islands, chosen by the Icelandic coordinators/UCSI come from well-known education establishments and run high quality tourism education courses at BS and MA level. • The first IO was to establish a concrete platform in each country that includes members from the industry. The aim was to use this platform for sharing ideas on best practices and decide on the most relevant topics to focus on. A platform like this provides an overview of current situation in ea, mapping the potential programs to best reach the people working in the tourist industry. In Malaga, there is a long history of working with the industry through the Faculty of Tourism at the University. This mature relationship was used as the base for a concrete platform in Malaga. In the Highlands and Islands region of Scotland the situations are similar with a long and established relationship between the university of Highlands and Islands and Scotland´s national tourist board that serves as the link to the travel industry and the companies. This has not been the case in South Iceland. But soon after the initiation of our project, another project was lunched in the south of Iceland i.e the creation of ""Destination Management Plan"" (DMP) that includes a concrete platform of stakeholders in tourism, including our platform members. As our project deals with one section of that plan - the education - we felt that the future of our platform would best be placed within in that project as it will ""live on"" after the end of our project. So we are now in collaboration with that platform for continuous discussion on education. • The second IO was a fully qualified and tested teaching program of the “one year diploma course for people working in the tourism industry”. The outcome has been a great success and is now a part of a collaborative application with the University of Iceland (UI) to the Ministry of Education to make it a permanent part of a new 4th/5th level education in tourism. • The third IO was two write articles about the progress and work performed in the project. The first article is quite extensive and served as a Master thesis by the project leader. It focuses on project leaders within E+ projects and their skill sets, and can help future project leaders to better manage their projects. The second article focuses on the process of the pilot courses conducted in this project from the viewpoint of the students. Although less extensive due to the scope of the first one, it and serves as a valuable input for the future development of the courses as well as a dissemination tool."
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